Portfolio Management Supervisor

Company Summary 

JWB Property Management is the fastest-growing property management company in Northeast Florida.  As a privately-owned, client-focused company, JWB Property Management is focused on providing the highest quality service to our valued owners and residents.

Job Summary

The ideal candidate will be the main day-to-day resource for the Portfolio Management team. The supervisor will exemplify our JWB culture and core values, and drive performance through onboarding, training, coaching, and long-term development of all teammates. This position will require excellent organization and time management skills, to exceed expectations for our clients (owners, residents, community) and teammates.


  • New hire onboarding and training to include the interview process.
  •  Managing and keeping up-to-date training documents and systems.
  •  Support and prepare weekly team meetings as well as conduct weekly one on one meetings with specifically designated staff.
  • Daily, weekly, and monthly auditing/reporting/checks and balances to review individual and team metrics and provide feedback, implement process changes, and drive the production of the Sales & Service business.
  • Quarterly implementation of short-term incentives and accountability to the annual business plan.
  • Assist in the information transfer between Sales, Property Management, Maintenance, Leasing, Renovations, and Accounting teams leading to excellent collaboration and teamwork.
  • Serve as the main resource to the portfolio management team to stay well involved in the day-to-day and recognize coaching opportunities as they arise.
  • Be a resource for the staff and the clients in our annual performance reviews related to internal process changes, market updates, and resources related to investor questions.
  • Assist in all escalated or complex owner questions or concerns.
  • Utilize all resources to overcome objections related to the ownership of investments such as acquisition, sale, and other variables that will impact the investment cycle.
  • Conduct annual reviews for all staff, as well as quarterly competency reviews and any necessary reprimands, write-ups, action plans, and terminations of staff as needed based on performance.
  • Own the responsibility of ensuring exceptional owner experience through our customer service and creative problem-solving.
  • Projects as outlined by the Director of Sales and Service that support the overall function of JWB Real Estate Capital as a business unit.
  • Create a wonderful investment/ rental experience for all clients, residents, vendors, and teammates.


  • College Degree (Minimum Bachelor’s Degree)
  • Results-oriented leader with a high level of self-motivation
  • Superior communication and customer service skills
  • Collaborative with strong leadership and interpersonal skills
  • Work well in a team-oriented environment and analyze decisions with broad perspective
  • Must be enthusiastic, creative and able to think both strategically and tactically
  • Highest level of personal and professional integrity and ethics
  • Ability to coach, give constructive and valuable feedback, and handle difficult conversations
  • Demonstrated proficiency in Microsoft Office, Google Docs, Internet applications and related software
  • Demonstrate effective and efficient decision-making skills

Time Commitment:

45-50 hours weekly

Office Perks 

  • Covered base health plan for individual teammates through FL Blue

  • 100% dental coverage through Humana

  • Ownership PTO (eligible after 6 months)

  • 9 paid holidays

  • Matching program to your charity of choice

  • Gym membership reimbursement

  • 401K matching (4.5%) program through John Hancock

  • Free lunches daily

  • Volunteer & team-building events throughout the year

  • Personal & professional development opportunities

  • Parental leave

  • Flexible Schedule

  • Childcare reimbursement

  • Relaxed business causal work environment

Apply Now

Think you’re a good fit for this position? Complete the form below to submit your application.


  • NFull Benefits Package
  • NFamily-Style Lunches
  • NFood Truck Thursdays
  • NChild Care Stipend
  • NOwnership PTO
  • NGym Memberships
  • NLunch'N Learn SERIES
  • NInterdepartmental Breakfasts
  • NLeadership Development Class
  • NDream Manager Program
  • NAnd More!

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