Portfolio Management Supervisor

Company Summary

JWB Property Management is the fastest-growing property management company in Northeast Florida. As a privately-owned, client-focused company, JWB Property Management is focused on providing the highest quality service to our valued owners and residents.

Job Summary

The ideal candidate will be the main day-to-day resource for the Portfolio Management team. The supervisor will exemplify our JWB culture and core values, and drive performance through onboarding, training, coaching, and long-term development of all teammates. This position will require excellent organization and time management skills, to exceed expectations for our clients (owners, residents, community) and teammates.

Responsibilities

New hire onboarding and training to include the interview process.
Managing and keeping up-to-date training documents and systems.
Support and prepare weekly team meetings as well as conduct weekly one on one meetings with specifically designated staff.
Daily, weekly, and monthly auditing/reporting/checks and balances to review individual and team metrics and provide feedback, implement process changes, and drive the production of the Sales & Service business.
Quarterly implementation of short-term incentives and accountability to the annual business plan.
Assist in the information transfer between Sales, Property Management, Maintenance, Leasing, Renovations, and Accounting teams leading to excellent collaboration and teamwork.
Serve as the main resource to the portfolio management team to stay well involved in the day-to-day and recognize coaching opportunities as they arise.
Be a resource for the staff and the clients in our annual performance reviews related to internal process changes, market updates, and resources related to investor questions.
Assist in all escalated or complex owner questions or concerns.
Utilize all resources to overcome objections related to the ownership of investments such as acquisition, sale, and other variables that will impact the investment cycle.
Conduct annual reviews for all staff, as well as quarterly competency reviews and any necessary reprimands, write-ups, action plans, and terminations of staff as needed based on performance.
Own the responsibility of ensuring exceptional owner experience through our customer service and creative problem-solving.
Projects as outlined by the Director of Sales and Service that support the overall function of JWB Real Estate Capital as a business unit.
Create a wonderful investment/ rental experience for all clients, residents, vendors, and teammates.

Requirements

College Degree (Minimum Bachelor’s Degree)
Results-oriented leader with a high level of self-motivation
Superior communication and customer service skills
Collaborative with strong leadership and interpersonal skills
Work well in a team-oriented environment and analyze decisions with broad perspective
Must be enthusiastic, creative and able to think both strategically and tactically
Highest level of personal and professional integrity and ethics
Ability to coach, give constructive and valuable feedback, and handle difficult conversations
Demonstrated proficiency in Microsoft Office, Google Docs, Internet applications and related software
Demonstrate effective and efficient decision-making skills

Time Commitment:

45-50 hours weekly