Maintenance Coordinator

Who We are 

JWB Property Management is the fastest growing property management company in Northeast Florida.  As a privately-owned, client-focused company, JWB Property Management is focused on providing the highest quality service to our valued owners and residents.

Who We Are Looking For

The Maintenance Coordinator is a critical position to our success as a company.  The ideal candidate will be the main contact point for our residents for all maintenance-related requests and facilitation and is expected to maintain our outstanding customer service track record. The person in this role builds our customer service reputation by servicing and managing all maintenance components for the property management team. This position will require excellent organization and time management skills to exceed expectations for our residents, owners, and vendors.

Responsibilities

  • Take all incoming maintenance calls and requests
  • Troubleshoot and assess for warranty
  • Facilitate vendor relationships and management to ensure a seamless experience for all parties
  • Work closely with our service team to facilitate owner approvals and requests, as well as ensure high-quality assurance to residents and owners.
  • Approve and process all bill payments to vendors
  • Charge and collect all resident maintenance charges

Requirements

  • College Degree Preferred (Minimum 2 years); High School Diploma Required
  • Appropriate Score on Predictive Index (part of JWB’s hiring process which applicant will receive after app submission)
  • Superior communication skills, collaboration with strong leadership and interpersonal skills
  • Work well in a team-oriented environment and analyze decisions with a broad perspective
  • Results-oriented leader with a high level of self-motivation
  • Must be enthusiastic, creative, and able to think both strategically and tactically
  •  Highest level of personal and professional integrity and ethics
  •  Strong customer service skills
  •  Demonstrated proficiency in Microsoft Office, Google Docs, Internet applications, and related software
  •  Demonstrate effective and efficient decision-making skills

Time Commitment 

  • Normal business hours: 8:30 am – 5pm
  • On call hours: 5pm – 7pm team coverage on weekdays; some weekends and holidays

Office Perks

  • Covered base health plan for individual teammate through FL Blue
  • 100% dental coverage through Humana
  • Ownership PTO (eligible after 6 months)
  • 8 paid holidays
  • Matching program to your charity of choiceGym membership reimbursement
  • 401K matching (4.5%) program through John Hancock
  • Free lunches daily
  • Volunteer & team-building events throughout the year
  • Personal & professional development opportunities
  • Parental leave
  • Childcare Stipend

Apply Now

Think you’re a good fit for this position? Complete the form below to submit your application.

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  • NFull Benefits Package
  • NFamily-Style Lunches
  • NFood Truck Thursdays
  • NChild Care Stipend
  • NOwnership PTO
  • NGym Memberships
  • NLunch'N Learn SERIES
  • NInterdepartmental Breakfasts
  • NLeadership Development Class
  • NDream Manager Program
  • NAnd More!

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